Frequently Asked Questions
What are the shipping costs & timescales?
- We ship via Royal Mail Tracked 24 £3.50
- We also offer free pick up at our Farnham, Surrey office, you will see the pick up address on the order. Please contact us if any problems hello@wearelodie.co.uk
How do I track my order?
- You'll receive a confirmation email when the order is placed and another when the order is dispatched. If you haven't seen these emails, please check your junk folder. Please allow up to a week for your order to arrive. If you have any queries, please email hello@weareelodie.co.uk
How do I amend my order?
- Please email us as soon as possible and we may be abele to amend your order if its has not already shipped.
How do I return my order?
- Our returns policy is 30 days starting from receiving your order. If 30 days have past from the date of receipt, then we are unable to accept your return. We cannot accept returns on earrings due to hygiene reasons.
- Please return all items in their original packaging. Please note that any postage costs must be paid by you. We advise that you track your returns to make sure they get to us.
How long does it take to get a refund?
- As soon as we've received your returned item(s), we will email you. Your refund will then be processed, and a credit will automatically be applied your original method of payment. Depending on how you paid your refund could take 7-10 days to show in your account.
How do I use my Elodie gift card?
- On the payment section at the checkout, you’ll see a box where you can enter a gift card or discount code.
- If you are unsure how much is left on your gift card, please email us and we'll get back to you: hello@weareelodie.co.uk